Privacy policy

1.1This policy applies to the website https://snipeit.io (the Website) and to the services provided through it (the Services). It should be read together with our Terms of service at https://snipeit.io/legal/regulamin and our Cookies policy at https://snipeit.io/legal/pliki-cookies.

1.2SnipeIT is the controller of the personal data described in this policy and is responsible for it.

1.3The Website is not intended for children. The Services are available only to people aged 18 or over, and we do not knowingly collect data relating to children. If you believe a child has provided us with personal data, contact us and we will delete it.

1.4If you have any question about this policy, or wish to exercise any of the rights described in clause 16, contact us by email at [email protected].

2.1We keep this policy under review. The date at the top of this page shows when it was last updated. Where a change materially affects how we use your data, we will tell you on the Website or by email.

2.2It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us — you can update most of it yourself in your account settings.

3.1The Website and the Services contain links to third-party websites, in particular to the marketplaces whose listings we aggregate. Clicking such a link may allow that third party to collect data about you. We do not control those websites and are not responsible for their privacy statements. Please read the privacy policy of every website you visit.

4.1Personal data means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

4.2We collect, use, store and transfer the following categories of personal data: Identity Data (username, and any name you give us); Contact Data (email address, and the phone number or company name you choose to give us in the contact form); Financial Data (payment method details, processed by our payment provider — we do not store full card numbers); Transaction Data (details of the plan you bought, payments taken, invoices and refunds); Technical Data (IP address, browser type and version, time zone and locale, operating system, device information, and cookie identifiers); Profile Data (your login credentials in hashed form, your saved searches and monitors, filters, alert and notification settings, and your subscription history); Usage Data (information about how you use the Website and the Services, including error reports); Integration Data (where you link a Discord account: your Discord user identifier and username, and the roles we assign you); and Marketing and Communications Data (your preferences for receiving marketing from us, and the content of messages you send us).

4.3We also process Aggregated Data, such as statistical or demographic data. Aggregated Data may be derived from your personal data but is not personal data in law, because it does not directly or indirectly reveal your identity.

4.4We do not collect any Special Category data about you — that is, data revealing racial or ethnic origin, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership, health data, or genetic and biometric data — nor any data about criminal convictions and offences.

5.1Where we need to collect personal data by law, or under the terms of a contract with you, and you fail to provide it when asked, we may not be able to perform that contract — for example, we may be unable to create your account or supply the Services. We will notify you if this is the case at the time.

6.1Direct interactions. You give us Identity, Contact, Financial and Marketing and Communications Data when you create an account, subscribe to the Services, complete the contact form, take part in our Discord community, or correspond with us.

6.2Automated technologies. As you interact with the Website we automatically collect Technical and Usage Data through cookies, server logs and similar technologies. See our Cookies policy for details.

6.3Third parties. We receive Technical and Usage Data from analytics providers, Transaction and Financial Data from our payment provider, and Integration Data from Discord where you choose to link your account.

7.1We will only use your personal data when the law allows us to. Most commonly, we use it (a) where we need to perform the contract we are about to enter into or have entered into with you — Art. 6(1)(b) GDPR; (b) where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests — Art. 6(1)(f) GDPR; (c) where we need to comply with a legal obligation, such as tax and accounting rules — Art. 6(1)(c) GDPR; and (d) where you have given consent, in particular for analytics, marketing and functional cookies and for marketing messages — Art. 6(1)(a) GDPR.

7.2Our legitimate interests include keeping the Website and the Services secure, preventing fraud and abuse, diagnosing faults, defending legal claims, and developing and improving the Services.

7.3You can withdraw consent at any time by contacting us or, for cookies, by using “Cookie settings” in the footer of the Website. Withdrawal does not affect the lawfulness of processing carried out before it.

8.1We use personal data to: register you as a customer and manage your account; process and deliver your order, including taking payment and collecting sums owed to us; run your saved searches and monitors and send you the alerts and notifications you have configured; manage our relationship with you, including notifying you about changes to our terms or this policy; administer and protect our business and the Website, including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data; deliver relevant content to you and measure the effectiveness of our communications; and use data analytics to improve the Website, the Services, our marketing and our customer relationships.

9.1We may send you information about our own services that are similar to those you have already purchased, on the basis of our legitimate interest. We will only send other marketing messages where you have consented.

9.2You can ask us to stop sending you marketing messages at any time by using the unsubscribe link in any message or by contacting us. Opting out of marketing does not stop service messages relating to your account, your subscription or your alerts.

9.3We do not sell your personal data, and we do not share it with third parties for their own marketing purposes.

10.1We use cookies and similar technologies. Everything beyond strictly necessary cookies is set only once you have consented. Full details of the categories we use are in our Cookies policy at https://snipeit.io/legal/pliki-cookies.

10.2You can change or withdraw your consent at any time via “Cookie settings” in the footer of the Website, and you can set your browser to refuse cookies. If you block strictly necessary cookies, parts of the Website will stop working.

11.1We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you would like an explanation of how the new purpose is compatible with the original one, please contact us.

11.2If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis that allows us to do so.

11.3We may process your personal data without your knowledge or consent, in compliance with the rules above, where this is required or permitted by law.

12.1We may share your personal data with the following categories of recipients: hosting and infrastructure providers; our payment provider; email delivery providers; error monitoring and bot-protection providers; analytics providers, where you have consented; Discord, where you have linked your account; professional advisers including lawyers, auditors and accountants; and tax and regulatory authorities where the law requires it.

12.2We may also disclose personal data to a third party to whom we sell, transfer or merge parts of our business or assets. If a change happens to our business, the new owners may use your personal data in the same way as set out in this policy.

12.3We require all third parties acting as our processors to respect the security of your personal data and to treat it in accordance with the law. They act on our documented instructions under a data processing agreement, and we do not allow them to use your personal data for their own purposes.

13.1Some of our external third parties are based outside the European Economic Area, so processing your personal data may involve a transfer of data outside the EEA.

13.2Whenever we transfer personal data out of the EEA, we ensure a similar degree of protection by relying on an adequacy decision of the European Commission, or on standard contractual clauses approved by the Commission, together with any supplementary measures needed. You can ask us for a copy of the safeguards we rely on.

14.1We have put in place appropriate technical and organisational measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. These include encryption in transit, hashing of passwords, access control and logging.

14.2We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know it. They process it only on our instructions and are subject to a duty of confidentiality.

14.3We have procedures to deal with any suspected personal data breach and will notify you and the supervisory authority of a breach where we are legally required to do so.

15.1We keep your personal data only for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting or reporting requirements. We may keep it longer where there is an ongoing complaint or where we reasonably believe there is a prospect of litigation.

15.2To decide the appropriate retention period we consider the amount, nature and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes of processing, whether we can achieve them by other means, and the applicable legal requirements.

15.3In practice: we keep account and Profile Data for as long as your account exists and for a short period afterwards; we keep Transaction Data for the period required by tax law; and we keep records of your cookie consent for up to 6 months, after which we ask you again.

15.4You may ask us to delete your data — see clause 16.

15.5We may keep Aggregated Data indefinitely for research or statistical purposes, in which case we may use it without further notice to you.

16.1Under data protection law you have the right to request access to your personal data; to request correction of data that is inaccurate or incomplete; to request erasure of your data (the “right to be forgotten”); to object to processing carried out on the basis of our legitimate interests; to request restriction of processing; to request the transfer of your data to you or to a third party (data portability); and to withdraw consent at any time where we rely on consent.

16.2To exercise any of these rights, contact us at [email protected].

16.3You will not have to pay a fee to access your personal data or to exercise any of the other rights. We may charge a reasonable fee, or refuse to comply, if your request is clearly unfounded, repetitive or excessive.

16.4We may need to request specific information from you to confirm your identity and ensure your right to access the data, or to exercise any of your other rights. This is a security measure to ensure that personal data is not disclosed to anyone who has no right to receive it.

16.5We try to respond to all legitimate requests within one month. Occasionally it may take longer if your request is particularly complex or you have made a number of requests; in that case we will notify you and keep you updated.

17.1We do not take decisions about you based solely on automated processing that produce legal effects concerning you or similarly significantly affect you.

17.2The scam-risk flags shown in the Services are automated assessments of listings published by third parties, not of you, and they do not affect your rights under this policy.

18.1You have the right to lodge a complaint at any time with a data protection supervisory authority — in Poland, the President of the Personal Data Protection Office (PUODO), ul. Stawki 2, 00-193 Warsaw. If you live in another EU or EEA country, you may complain to the authority in that country.

18.2We would appreciate the chance to deal with your concerns before you approach the supervisory authority, so please contact us at [email protected] in the first instance.