Terms of service

1.1https://snipeit.io is a website (the Website) operated by SnipeIT (we/us/our). SnipeIT is a listings aggregator: we collect publicly available offers from external online marketplaces and present them in a single view, together with alerts about new listings matching the criteria you set.

1.2You can contact us by email at [email protected], or through the Discord community linked on the Website.

2.1These terms and conditions (Terms) apply to the use of the Website and to the supply of services by us to you (the Contract). They apply to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing. By visiting the Website and/or purchasing the Services (as defined below), you agree to be bound by these Terms.

2.2You may use the Website and the Services only if you agree to form a binding contract with SnipeIT and are not a person barred from receiving services under the laws of the jurisdiction in which you live. In any case, you must be at least 18 years old, or of the age of majority in your country, to use the Services.

2.3If you accept these Terms and use the Website and the Services on behalf of a company, organisation or other legal entity, you warrant and represent that you are authorised to do so and have the authority to bind that entity to these Terms (in which case “you” and “your” as used in these Terms refer to that entity).

2.4We recommend that you save or print a copy of these Terms for future reference.

3.1Our Privacy policy at https://snipeit.io/legal/polityka-prywatnosci sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using the Website you warrant that all data you provide is accurate.

3.2Our Cookies policy at https://snipeit.io/legal/pliki-cookies explains which cookies and similar technologies we use, and how you can manage your consent.

3.3If you purchase Services from the Website, Part 2 (Terms and conditions for the supply of services) and Part 3 (Service level terms) also apply to you.

4.1We may amend these Terms from time to time. Every time you wish to use the Website, please check these Terms to make sure you understand the terms that apply at that time.

4.2We may also update and change the Website from time to time to reflect changes to our products, services, users' needs and business priorities.

4.3Where a change to these Terms materially affects an active subscription, we will notify you by email before it takes effect. If you do not accept the change, you may cancel your subscription before the next renewal date.

5.1The Website is made available free of charge. Parts of it, and the Services, require a paid subscription.

5.2We do not guarantee that the Website, or any content on it, will always be available or uninterrupted. We may suspend, withdraw or restrict the availability of all or any part of the Website for business and operational reasons.

5.3You are responsible for making all arrangements necessary to access the Website, and for ensuring that everyone who accesses it through your internet connection is aware of these Terms and complies with them.

6.1If you choose, or you are provided with, a login, password or any other piece of information as part of our security procedures, you must treat that information as confidential. You must not disclose it to any third party.

6.2We have the right to disable any login or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.

6.3If you know or suspect that anyone other than you knows your login or password, you must contact us without delay.

6.4Your account is personal to you. You must not share, sell, lend or otherwise transfer your account, or access to the Services, to anyone else.

7.1We are the owner or the licensee of all intellectual property rights in the Website, in the software behind the Services and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

7.2You may print off one copy, and may download extracts, of any pages from the Website for your personal use. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

7.3You must not use any part of the content on the Website for commercial purposes without obtaining a licence to do so from us.

7.4The names, logos and trade marks of the marketplaces we monitor belong to their respective owners and appear on the Website for identification purposes only.

8.1Listings shown through the Services originate from external marketplaces and from their users. We do not create, verify, endorse or take responsibility for them. Price, availability, condition, location and the identity of a seller may change at any time, or may be misstated at source.

8.2Our scam-detection features flag listings that show the hallmarks of fraud. They are an aid to your own judgement and not a guarantee: a listing that is not flagged may still be fraudulent, and a flagged listing may be genuine.

8.3The content on the Website is provided for general information only. It is not intended to amount to advice on which you should rely, and you should make your own checks before entering into any transaction.

8.4Although we make reasonable efforts to update the information on the Website, we make no representations, warranties or guarantees, whether express or implied, that the content on the Website is accurate, complete or up to date.

9.1We are not affiliated with, endorsed by, or acting on behalf of any marketplace whose listings we aggregate.

9.2Any transaction you enter into with a seller or with a marketplace is between you and that party. We are not a party to it and are not responsible for its performance, including payment, delivery, the condition of an item, returns or refunds.

9.3Where the Website contains links to other sites and resources provided by third parties, those links are provided for your information only. They should not be interpreted as approval by us of those linked websites or of any information you may obtain from them. We have no control over the contents of those sites or resources.

10.1You must not (a) use the Services in breach of any applicable law or of the terms of any marketplace; (b) scrape, crawl, harvest or otherwise extract data from the Website or from our API by automated means, beyond the interfaces we make available to you; (c) resell, redistribute, sublicense or publish the aggregated data we provide, in whole or in part; (d) circumvent any rate limit, quota, access restriction or security measure; (e) reverse engineer, decompile or attempt to derive the source code of the Services, except to the extent the law expressly permits it; or (f) use the Services in any way that damages or impairs them, or the experience of other users.

10.2We may investigate and take any action we reasonably consider appropriate in response to a breach of clause 10.1, including suspending or terminating your access under clause 25.

11.1Placing your order. Please follow the onscreen prompts to place an order. You may only submit an order using the method set out on the Website. Each order is an offer by you to buy the services specified in the order (the Services) subject to these Terms.

11.2Correcting input errors. Please check your order carefully before confirming it. You are responsible for ensuring that your order is complete and accurate.

11.3Acknowledging receipt of your order. After you place your order you will receive an email from us acknowledging that we have received it. Please note that this does not mean your order has been accepted.

11.4Accepting your order. Our acceptance of your order takes place when we send you an order confirmation, or when we first make the Services available to your account, whichever happens first (the Commencement Date). At that point the Contract between you and us comes into existence, and it relates only to the Services confirmed.

11.5If we cannot accept your order. If we are unable to supply you with the Services for any reason, we will inform you of this by email and we will not process your order. If you have already paid, we will refund you the full amount.

12.1The Services consist of access to the SnipeIT dashboard and to the features included in the plan you purchase, which may include saved searches and monitors, aggregated listings from supported marketplaces, filtering, alerts about new listings, scam-risk flags and integrations such as Discord notifications.

12.2Any descriptions on the Website are published for the sole purpose of giving an approximate idea of the services described in them. They do not form part of the Contract or have contractual force.

12.3Compliance with specification. Subject to our right to amend the specification (see clause 12.4), we will supply the Services to you in accordance with the specification appearing on the Website at the date of your order in all material respects.

12.4Changes to specification. We reserve the right to amend the specification of the Services if required by any applicable statutory or regulatory requirement, or if the amendment will not materially affect the nature or quality of the Services. The set of supported marketplaces, filters and integrations may change over time: a marketplace may be added, and one may be withdrawn where supporting it is no longer technically or legally possible.

12.5Reasonable care and skill. We warrant to you that the Services will be provided using reasonable care and skill.

12.6Coverage. We supply the Services on a best-efforts basis as regards the speed and completeness of listing coverage. We do not warrant that every listing published on a supported marketplace will be captured, or captured within any particular time.

13.1Subscriptions run for the billing period you select at checkout (monthly or yearly) and renew automatically for successive periods of the same length until cancelled.

13.2We take payment for each renewal at the start of the relevant billing period, using the payment method stored for your account.

13.3You may cancel at any time from your account settings or by contacting us. Cancellation takes effect at the end of the billing period you have already paid for, and you keep access to the Services until then. Charges for the current period are not pro-rated.

13.4We may change the Charges for future billing periods. We will notify you by email at least 14 days before a change takes effect, and you may cancel before the next renewal date if you do not accept it.

13.5If payment for a renewal fails, we may retry it and may suspend access to the Services until payment succeeds. If the amount remains unpaid, we may terminate the Contract under clause 25.

14.1It is your responsibility to ensure that (a) the terms of your order are complete and accurate; (b) you co-operate with us in all matters relating to the Services; (c) you provide us with such information as we may reasonably require in order to supply the Services, and that it is complete and accurate in all material respects; (d) you keep the contact and payment details on your account up to date; and (e) you comply with all applicable laws and with clause 10.

14.2If our ability to perform the Services is prevented or delayed by any failure by you to fulfil an obligation listed in clause 14.1 (a Default) then (a) we may suspend performance of the Services until you remedy the Default, and rely on the Default to relieve us from performing, in each case to the extent the Default prevents or delays performance; (b) we will not be responsible for any costs or losses you sustain arising from our failure or delay to perform; and (c) you must reimburse us on written demand for any costs or losses we sustain arising from the Default.

15.1In consideration of us providing the Services you must pay our charges (the Charges) in accordance with this clause 15.

15.2The Charges are the prices quoted on the Website at the time you submit your order, for the plan and billing period you select.

15.3If you change the scope of your plan and we agree to the change, we will modify the Charges accordingly from the date the change takes effect.

15.4Prices shown on the Website are stated inclusive or exclusive of VAT as indicated at checkout. Where VAT or another applicable tax is payable in respect of some or all of the Services, you must pay us that additional amount at the applicable rate at the same time as you pay the Charges.

15.5We take all reasonable care to ensure that the prices stated for the Services are correct. It is nonetheless possible that some Services may be incorrectly priced. If the correct price is higher than the price stated, we will contact you as soon as possible and give you the option of continuing at the correct price or cancelling your order; we will not process the order until we have your instructions. If we are unable to contact you using the details you provided, we will treat the order as cancelled and notify you in writing. If we mistakenly accept and process an order where the pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel supply of the Services and refund any sums you have paid.

16.1Payment for the Services is in advance. We take your payment on acceptance of your order and on each renewal.

16.2Payments are processed by our external payment provider. We accept the payment methods shown at checkout, which typically include Visa, Mastercard and other card schemes. We do not store your full card details.

16.3By providing a payment method you authorise us and our payment provider to charge it for the Charges due for each billing period, until the subscription is cancelled in accordance with clause 13.3.

17.1If you are a consumer resident in the European Union, you have the right to withdraw from the Contract within 14 days of the Commencement Date, without giving a reason.

17.2Because the Services are supplied digitally and start immediately, at checkout we ask you to request that performance begins during the withdrawal period and to acknowledge that you lose the right of withdrawal once the Services have been fully performed. Where performance has begun at your request and you then withdraw, you must pay an amount proportionate to what has been supplied up to the moment you told us of your withdrawal.

17.3To withdraw, tell us in a clear statement by email to [email protected] before the 14-day period ends. We will refund you within 14 days of receiving your notice, using the same means of payment you used, unless we agree otherwise with you.

17.4Outside the situations described in this clause 17 and in clause 34, Charges already paid are not refundable. If you have a problem with your purchase, please contact us first — we would rather fix it.

18.1If you believe you have been charged incorrectly, contact us first. We will investigate and, where the charge was made in error, refund it.

18.2Initiating a chargeback or payment dispute without first contacting us is a breach of these Terms. Where you do so, we may (a) suspend your account, (b) decline to supply the Services to you in future, and (c) recover from you any fee charged to us by the payment provider in connection with the dispute. Nothing in this clause affects your statutory rights as a consumer.

19.1If a problem arises or you are dissatisfied with the Services, please contact us at [email protected]. We respond within a reasonable time, and no later than any period required by law.

20.1All intellectual property rights in or arising out of or in connection with the Services — including the software, the dashboard, the aggregated database and its structure — are owned by us or by our licensors.

20.2We grant you a non-exclusive, non-transferable, revocable licence to use the Services for your own purposes for the duration of your subscription, subject to these Terms.

20.3Nothing in these Terms transfers to you any intellectual property rights in listings or other content originating from a marketplace or its users.

21.1We use the personal information you provide to us to (a) supply the Services, (b) process your payments for the Services, and (c) inform you about similar services that we provide — you may stop receiving these at any time by contacting us.

21.2Further details of how we process personal information are set out in our Privacy policy at https://snipeit.io/legal/polityka-prywatnosci.

22.1If anyone brings a claim, cause of action or dispute against us which relates to your acts or omissions, your content, or your use of the Services, you agree to indemnify and hold us harmless from and against all damages, losses and expenses of any kind (including reasonable legal fees and costs) related to that claim, cause of action or dispute. This clause does not apply where you are a consumer.

23.1Nothing in the Contract limits any liability which cannot legally be limited, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for intentional harm.

23.2If you are a consumer, we are liable to you for foreseeable loss and damage caused by our failure to perform the Contract, but not for loss or damage that was not foreseeable. Your mandatory statutory rights are not affected by these Terms.

23.3Subject to clauses 23.1 and 23.2, we will not be liable to you, whether in contract, tort (including negligence), for breach of statutory duty or otherwise, for (a) loss of income or profit; (b) loss of sales, business or opportunity, including any listing you did not see, any alert that did not arrive and any transaction you did not complete; (c) loss of agreements or contracts; (d) loss of use or corruption of software, data or information; (e) loss of or damage to goodwill; or (f) any indirect or consequential loss.

23.4Subject to clauses 23.1 and 23.2, our total liability to you arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the total Charges paid by you in the 12 months preceding the event giving rise to the claim.

23.5We are not liable for the acts or omissions of any marketplace, seller or other third party, nor for the unavailability of a marketplace or for a change to it that limits or prevents our coverage of its listings.

23.6For the avoidance of doubt, this clause 23 survives termination of the Contract.

24.1We each undertake that we will not at any time disclose to any person any confidential information concerning one another's business, affairs, customers, clients or suppliers, except as permitted by clause 24.2.

24.2We each may disclose the other's confidential information (a) to such of our respective employees, officers, representatives, subcontractors or advisers who need to know it for the purposes of carrying out our obligations under the Contract, and we will each ensure that they comply with this clause 24; and (b) as may be required by law, by a court of competent jurisdiction or by any governmental or regulatory authority.

24.3Each of us may use the other's confidential information only for the purpose of fulfilling our obligations under the Contract.

25.1Without limiting any of our other rights, we may suspend the performance of the Services, or terminate the Contract with immediate effect by giving written notice to you, if (a) you commit a material breach of any term of the Contract, including clause 10; or (b) you fail to pay any amount due under the Contract on the due date for payment.

25.2You may terminate the Contract by cancelling your subscription in accordance with clause 13.3.

25.3On termination your access to the Services ends, and we may delete the data associated with your account after a reasonable period, subject to the retention periods set out in the Privacy policy.

25.4Termination of the Contract does not affect our rights and remedies that have accrued as at termination.

25.5Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination remains in full force and effect.

26.1We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control (an Event Outside Our Control), including the failure of public or private telecommunications networks, and acts of a marketplace that block or restrict access to its listings.

26.2If an Event Outside Our Control affects the performance of our obligations then (a) we will contact you as soon as reasonably possible to notify you; and (b) our obligations will be suspended and the time for performance extended for the duration of the event.

26.3If the Event Outside Our Control continues for more than 30 days you may cancel the Contract. If you do, we will refund the Charges paid for the unused part of the current billing period.

27.1When we refer to “in writing” in these Terms, this includes email.

27.2Any notice or other communication given under or in connection with the Contract must be in writing and sent by email — to [email protected] in our case, and to the address registered on your account in yours.

27.3A notice sent by email is deemed to have been received at 9.00 on the next working day after transmission.

27.4The provisions of this clause do not apply to the service of any proceedings or other documents in any legal action.

28.1Assignment. We may assign or transfer our rights and obligations under the Contract to another entity. You may not assign or transfer yours without our written consent.

28.2Variation. Any variation of the Contract has effect only if it is agreed in writing, subject to clause 4.

28.3Waiver. If we do not insist that you perform any of your obligations under the Contract, or if we do not enforce our rights against you, or if we delay in doing so, that does not mean we have waived our rights or that you do not have to comply with those obligations. Any waiver is effective only if given in writing, and only in respect of the default concerned.

28.4Severance. Each clause of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining clauses remain in full force and effect.

28.5Third party rights. The Contract is between you and us. No other person has any right to enforce any of its terms.

28.6Entire agreement. The Contract, together with the Privacy policy and the Cookies policy, constitutes the entire agreement between us in relation to the Services.

28.7Governing law and jurisdiction. The Contract is governed by Polish law, and we each agree to submit disputes arising out of or in connection with it to the courts having jurisdiction under Polish law. If you are a consumer, this does not deprive you of the protection afforded by the mandatory rules of the law of your country of residence, and you may bring proceedings in the courts of that country.

28.8Out-of-court dispute resolution. If you are a consumer, you may use the out-of-court complaint and redress mechanisms available in your country of residence. Taking part in such a procedure is voluntary and requires the agreement of both sides.

29.1The following definitions and rules of interpretation apply in this Part 3. Help Desk Support: any support provided by SnipeIT staff to identify and resolve support issues relating to the Services. Support Hours: the hours published on the Website's support page from time to time. Support Period: any period during which you are in receipt of the Services. Support Request: a request made by you in accordance with this Part 3 for support in relation to the Services. Support Services: maintenance and support of the Services purchased from the Website.

29.2All other capitalised terms in this Part 3 have the meaning given to them in Parts 1 and 2.

30.1During the Support Period we will perform the Support Services during the Support Hours.

30.2As part of the Support Services we will (a) provide Help Desk Support by email at [email protected] and through our Discord community, and (b) use reasonable efforts to correct all faults in the Services notified to us by you.

30.3We may determine, acting reasonably, that the support requested is out of scope and does not qualify for the Support Services — for example where the issue is caused by your equipment or internet connection, by third-party software, or by a change made by a marketplace that is outside our control. If we make such a determination, we will notify you of it promptly.

31.1The provision of Support Services on a remote, off-site basis within the Support Period is included in the Charges paid by you for the Services.

32.1You may request Support Services by way of a Support Request. Each Support Request should include a description of the problem, the account concerned and the start time of the incident.

32.2You must provide us with (a) prompt notice of any faults, and (b) such information and assistance as is reasonably necessary to help us reproduce the relevant fault and respond to the Support Request.

33.1We will (a) prioritise all Support Requests based on our reasonable assessment of the severity of the problem reported, and (b) respond promptly to all Support Requests. We will give you updates on the nature and status of our efforts to correct any fault.

33.2Current availability and any ongoing incidents are published at https://status.snipeit.io.

34.1If the Services are unavailable for a continuous period that materially affects your use of them, and we are unable to provide a fix, we will compensate you for the loss of service once the Services return. Compensation takes the form of a credit added to your account, calculated pro rata against the Charges for the affected billing period.

34.2Service credits are your sole remedy for unavailability of the Services, save for any mandatory statutory right you have as a consumer.